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Comment by xxdesmus | Hacker News Reader

Hello, I'm the Head of Trust & Safety. Please forward me the email? This is very likely legitimate and from our team, but I'd like to confirm. justin@ cloudflare.com

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I recently transferred my domains from Google to Cloudflare precisely to avoid being terminated by Google's false-positive AI. Now Cloudflare is pulling the same stunt? Is there anything you can say to reassure your customers? Or do we need to find another registrar?

I don't know they recently started allowing to use any nameserver apart from cloudflare nameservers after transferring the domain. This vendor lock is what prevented me from using Cloudflare, but it turns out there is another reason, reading OP's text.

For domain name registration, I tend to trust smaller players. They tend to not run bullshit AI to suspend customers, and are small enough to be able to spend at least a minute reviewing any flagged user accounts.

This mirrors my strategy personally and professionally. I’ve dealt with CF Trust and Safety before, and they are hands down the most opaque organization I’ve ever dealt with. It’s almost like they take pleasure in being withholding, far beyond anything I’ve ever seen from a “trust and safety” team anywhere else.

Hey, Justin... Perhaps you can explain why this happened in the first place while also explaining why you ignore complaints about tons of spammers and scammers that are hosted(note) on your platform?

(note) hosting is providing services on the Internet without which a site / domain won't work, so please don't try to pretend you don't host because you've decided to redefine "hosting".

proxy =/= hosting

understand the tech, there is no redefinition going on

Cloudflare does lots of hosting too.

It’s very disappointing to see the same old big tech false positive “no appeals” failure from Cloudflare. I’m extremely bullish on Cloudflare because I think the way Pages/Functions work with framework adapters is a compelling solution.

Why can’t anyone come up with a solution that keeps this kind of thing from happening? How much does it cost to phone someone before potentially ruining their life and why can’t we simply pay money for that option?

If malikNF consents, would you share your findings here? It's concerning you can be banned without so much as a brief sentence explaining why.

I just forwarded the email to them. I will update what happens once its sorted out. I am hoping this is a mistake on my end, because it would suck so much to move all the stuff from cf, this is pretty much the ONLY issue I have had with them in the last 6ish years of using and recommending them to everyone.

Didn’t they get exactly a “brief sentence explaining why” in:

> Your account violated our terms of service specifically fraud

That's not really an explanation. An explanation would be something like, "we discovered that you (lied about your identity/used your website to organize or commit criminal activity/etcetc.) - literally anything that gives the user enough context to figure out if this was an accident or a misunderstanding and defend themselves.

If anyone from CF wants to explain what happened, I give my consent to disclose what exactly went wrong. Provided no personal info is posted.

This was a false positive that was upheld through at least one round of human review.

That is incredibly concerning for your existing customers. Is there anything that legitimate users can do to premptively verify their accounts so that they atleast can't get taken down without human review?

This is terrifying, as I've transferred my domains to you some time ago.

Justin, is there any plans to change the awful T&S processes Cloudflare has? This thread is full of issues and I experienced something similar, except I got told to email my credit card info to support: https://socialism.tools/why-i-ditched-cloudflare-and-you-sho...

Will do. Thank you.

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