Ye, companies are terrible with accounts. Found out I had made an Apple account in 2010 by getting an email that the security questions had been changed to Chinese. Reset the password to go delete the account but was not allowed to sign in without responding to the (Chinese) security questions. Tried contacting support and asked them to delete the account, from the email registered with them, noting that no one has used the account in 10 years and it was created in Sweden so it was obviously hacked. They said they are not allowed to do that, and the only option is to login with the security questions or book a time for a phonecall where I can prove my identity so they can reset the security questions..