It still has a significant latency on the first connection attempt after suspend (1-2 seconds), but we are working on that and it seems to be realistic to put the startup time under 1 sec.
Pricing model is still work-in-progress, so cannot say much about it. Yet, my personal intention is to make it cost-effective for both end-user and us. I'd prefer to don't build a service with claims like 'here is your free-tier serverless Postgres with zero-latency on connect', which actually means that under the hood there is an always-running compute burning the investors money. Hope it's realistic to achieve :)
-- Cloud engineer @ Neon