Comment by thawaya3113 | Hacker News Reader

Comment by thawaya3113 | Hacker News Reader

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What, you think having no car to drive for a couple of days every few months as a Tesla salesperson takes a few days to come and repair your broken Model X that you paid 120k for is not a way to brilliant customer satisfaction?

The fact that the Tesla forums blame my cousin for this (it’s still not clear what they are blaming him for, considering they don’t offer any suggestions about what he should do…maybe they’re blaming him for posting about it and therefore being anti Tesla?) makes it hard to believe that Tesla actually has any incentive to improve. And with the abuse my cousin received online for being horrible enough to ask folks for suggestion would indicate that many simply don’t talk about the BS a they face with their Teslas.

A large part of it is a cult. It remains to be seen how much the cultish behavior can overcome the poor quality once real competitors come into play.

Two camps of people. People who spend 120k on a car, and have high expectations for what that gets them, and people who spend 120k on a car, and aren't willing to accept that they may have made backed the wrong horse as it were.

I definitely wouldn't consider it normal to be left without a car if your car needs repair (at least with most established car companies).

In the EU, Model S orders have simply been halted, with the delivery dates constantly being pushed back (orders from end of 2020 have a ship date now of some time in 2022H2, but nothing firm). I know a few people who have since cancelled their orders and gotten other high-end EVs (think Porsche, Audi). Tesla absolutely will continue to lose hearts and minds over this.

Yeah, talking bad about Tesla anywhere is going to draw the fanboys and fanatics out of the woodwork. I've rarely had more negative vocal backlash than when I mention the issues other people have faced dealing with their Tesla vehicles.

I get it that the early birds had to deal with a lot of criticism when there was a chance that they were betting their life savings on a company that could disappear overnight, or during the growing pains when they were getting vehicles that were 85% complete as compared to today. That doesn't justify the backlash I get for mentioning that some Teslas will not charge at their normal rate when the temperature drops below 26 degrees, and will take days to recharge unless connected to a supercharger. I've met people who had that happen to them. But mention that online and you'll get called bad names and receive 5 articles explaining how wrong you are when you yourself have seen the vehicle stuck in the driveway because it was too chilly outside for the tesla to charge itself with the charger.

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