IME what you said is true, but only once you're talking to the manager of the manager of the person you originally waited on hold 25 minutes to talk to. And this is your second call because the first one got dropped randomly after 20 minutes on hold.

Companies will find ways to delay you as long possible: http://i.imgur.com/G0qlu.jpg

Not exactly the case - documented the struggles for canceling Clear at: http://wp.me/p1CQDI-3i