I am using a low code/no code tool for some back office services and we're investing into the enterprise version. The enterprise version is on-prem only. To migrate from cloud to on-prem, we have to export the cloud data to the on-prem service. Each "section" has a download to json button but there is no download all button. So we have to go to all 50+ sections, click download, upload to our on-prem server, and click in a few places to "reset" things.

The fact that these guys cannot build a migration button smells like major technical debt. These guys aren't stupid since they have built an incredible tool. Somewhere along the line, their product became fragmented enough, where it would be too costly to build a feature that would lower the barrier to entry for their enterprise service. We're talking about high 5 figure to a low 6 figure yearly contract. They're telling us we need to go click for an hour to do the migration.

So if you don't think this is technical debt, I'm curious as to your interpretation of the situation.