How to empower your team to own incident response

Posting on behalf of a colleague, this is a great article about the challenges involved in developing a build-it-support-it culture.

Martha (the author) has experience of this at a company attempting to make this change, as an IC experiencing the changes.

Often the people attempting organisational change are far enough from the impact of their work that they can miss these things, and a write-up like this can be useful to bridge that gap.