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Comment by mmastrac | Hacker News Reader

It's designed to make the process complicated and financially risky. That is the malicious part.

What? Let me get this clear: Apple provides no tools - you are OK with this. Apple provides optional tools, which are the ones they use - this "make[s] the process complicated and financially risky".

Is that what you are saying? Can you walk me through your logic because it's escaping me.

Objectively, it is a risky process to do without the right tools based on feedback from people who have actually done it on a regular basis; ref. the poster upthread here: https://news.ycombinator.com/item?id=31457776

My problem with this process is that it's a low-volume, just-in-time system where you have to order the part, do the repair and send back your old part in a limited timeframe otherwise you are overcharged, not to mention the final step of having Apple support pair the new part to your phone to disable the warnings.

It's unnecessarily annoying and admin-heavy. Compare that to just buying a handful of batteries and keeping them "just in case" so you can then do the repair in your own time as needed. I currently do that but have to use grey-market parts as Apple won't sell them to me without the aforementioned restrictions.

I mean, I don't even know what to say, how often do you think consumers are having to replace the batteries in their phones? The idea that people would keep stock on hand is just beyond absurd.

Returning cores for a price rebate is a totally standard industry practice. You apparently get 18 days to initiate the return and Apple gives you a free return label.

I'm not saying people should be keeping stock on-hand. I'm saying that their current system is clearly malicious compliance as all that admin also costs them more, so the only reason I can see is extra annoyance to make self-repair less attractive (and prevent third-party shops from using this program as a source of genuine parts).

> Returning cores for a price rebate is a totally standard industry practice.

Depends for what. A worn down (or outright destroyed, if you screwed up and couldn't get it out intact) battery has zero value beyond its raw materials, which are much less than the cost of shipping it back (the eco-friendly option here is to drop it off at a local recycler which will collect and ship them in bulk).

Reply on news.ycombinator.com