> Start with the User Experience and work backwards to the technology you need.

> The best software is built by engineers who have empathy for their users.

I’m not sure where all the criticism here comes from but those alone are some of the most valuable insights any developer can obtain.

The fact that Google, in my opinion, is as far from those insights as a company can possibly come is in my eyes unrelated to the lessons that the author has learned working for Google. I think there is way too much anger in this thread, and I’m surprised to see it here on HN. I’ve personally moved all my services away from Google, including the paid ones like gsuite, but this article doesn’t seem to warrant any of the harsh criticism here based on its content.