Are all the users programmers, are they fluent with the language and frameworks? Could they even read the code if they wanted to?

Even if they could read the code and understand that there is a mechanism in place that allows designated humans to pause redemption, the code says nothing about when and how this mechanism should be used.

The user might reasonably expect such a mechanism would only be used in an emergency, like the network has been hacked, or there is a bug. They might expect that it would never be used for the financial advantage of the network operators simply because the coin has depegged and redemption is acting as expected.