Google loves to provide support, but for its customers only. Customer is a one who pays them millions of dollars for ads.
That’s not support, it’s account management :)
No they don't, you are going to find plenty of horror stories from people who make Google money. Content/app creators, people paying for ads, G-suite customers, Pixel phone buyers, etc...
Maybe it is different for companies literally paying millions of dollars, but don't expect more than bot treatment below that.
I’m a paying customer. They do not like to provide support.
They hate unprofitable service. If they can give email away why should you get service without paying?