we hope that you will accept our apology and understand we’re humans behind this product with a capability and willingness to learn from our past mistakes.
Seems pretty sincere and decent to me.
Seems pretty sincere and decent to me.
Its like an email that says “attached”, but there’s no attachment.
I'd rate it 4 out of 10 on the NOTSORS scale [1]
[1] No Apology to Sincere Apology Rating Scale™
And I wouldn't even be so hard about them if their initial now-edited reply in this thread wasn't also combative & demeaning.
If stuff got that personal, then I’m not shocked that an impersonal apology was not accepted. If I were to apologize in a situation like this, I’d probably have started by talking to Casey directly about the whole thing before posting in public.