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Many Government orgs are underfunded and pay worse than private sector. FB engineers make bank compared to being a federal employee. It’s not surprising creating Fb accounts are easy. Why do we as a society value accounts on an advertisement marketplace more than essential services?

Follow the money, the government is not making money based on its performance, they just get a fixed amount from people and they can even increase it through legislation and a bit of propaganda.

In my neck of the woods (not the US) people do most government things like file their taxes through websites. And it’s for the most part a good experience.

The government probably spend a million dollars on the Treasury direct site, and Facebook spends billions on their site.