Here is Magnus Carlsen describing chess.com which sums up how a lot of us feel: https://www.youtube.com/watch?v=brrFMwNVWFA&lc=UgzmCWEI-gfzv...
Lichess also uses zero-time premoves and chess.com uses .1 second premoves. I think these also contribute to lichess feeling snappier.
Having played competitively, zero-time premoves make no sense and they should cost.
Lichess is great if enjoy the flagging meta, and not so great if you don't. It's made even more extreme by their interpretation of sufficient mating material. A single knight is generally counted as sufficient mating material so you end up scenarios where you're forced to play N v N along with 0 second premoves and that's not something I much enjoy.
I understand some folks like this sort of stuff, which is why it's great that there are multiple sites competing instead of a single site monopoly.