This report seems to have some wrong insights. Auto-commit offsets doesn't imply dataloss if records are processed synchronously. This is the safest way to test Kafka instead of commit offsets manually
Look at this blog post describing a data loss caused by auto-commit: https://newrelic.com/blog/best-practices/kafka-consumer-conf...
Also there also may be more subtle issues with auto-commit: https://github.com/edenhill/librdkafka/issues/2782
librdkafka isn't part of official Kafka so it may have problems with this as it has other limitations.
In any case, the report isn't right about this and it doesn't use the safest options. Commit offsets manually is the most flexible way but it isn't easy, being the error more usual to commit offsets individually
I'm a little surprised by this--not that you're necessarily wrong, but our tests consumed messages synchronously, and IIRC (pardon, it's been 3 months since I was working on Redpanda full time and my time to go get a repro case is a bit limited) did see lost messages with the default autocommit behavior. At some point I'll have to go dig into this again.