The problem with spreadsheets is that they are a straitjacket for many of the users who don't realize that there are so often better ways of achieving their ends.
Some systems (like JIRA, actually) are quite malleable, if you're permitted to make those changes and create custom workflows. But many corporations mandate a system like that but then lock it down so that the teams aren't able to use it effectively. The same happens with many other better alternatives to spreadsheets.