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Comment by germinalphrase | Hacker News Reader

People who are sick, in pain, or possibly dying might be slightly less emotionally regulated than your typical customer.

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It doesn't help that hospital systems tend to be garbage at customer service, so the person's been told to wait an indefinite (but always very long) period without any indication of how long it'll be, and asked to tediously fill out the same information five different times on five different pieces of paper and iPads, all while feeling terrible, before they finally snap at a poor nurse who isn't to blame for their hospital being an uncaring money-making machine with little regard for humanity.

You didn’t even mention the anxiety patients are enduring over the billing the entire time.

And now they will be billed even more because nobody wants to do the job anymore!

Healthcare workers are not slaves they can quit after all.

Incidentally, Nurses organized by Finnish labour unions are currenlty planning to quit en masse since they weren't allowed to go on strike. Forecasts indicate we'll have a total collapse of the healthcare system by summer unless negotiators manage some kind of breakthrough in the negotiations.

Good on them. It is terrible for society when nurses, fire department and police officers go on strike but it is the only way to change the system.

And in my experience it is not even about the money most of the time but more the work pressure and conditions.

Yeah, from what I hear, salary's a big part of it but the main problem is understaffing and constant overtime.

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