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Comment by wut42 | Hacker News Reader

While I absolutely hate when companies hikes up prices, "how do you know they won’t do it again next year?" isn't really a good argument. Any company can and will rise their prices whenever they want.

You can not know if Migadu will increase their prices again, just like you can not know if Scaleway will raise again (they raised 3 times in less than two years); but you can also not known that MXroute will not rise theirs prices too.

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You're taking my statement out of context. This was a large % increase and I didn't know about it until going back and seeing my bank statements. Raising prices a sensible amount is one thing, but how do you know they won't raise prices substantially without you knowing about it again?

And, mxroute has a lifetime plan.

That is not quite fair; even though we did raise prices, we informed twice in an announcement to all users months before it happened giving opportunity to act upon it. We have also grandfathered old pricing for an additional year to all users that asked for it.

Nevertheless, glad you found MXRoute fits your needs and budget!

I don’t think you acted in bad faith but I don’t think your announcement, whatever it was, got to everyone. I mean, you have multiple people telling you they didn’t know about the large % increase, right?

I think, unless you acknowledge the issue, it's hard to have a lot of confidence it won't happen again. And that's not to mention all the licensing language people mentioned elsewhere. It just seems like using your service would require me to read all the legalese and revisit your website at some frequency to make sure nothing's changed.

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