I disagree with that, it really isn't "normal" to have someone like that, but it does definitely happen. Doing a crap PR once in a while is absolutely normal for everyone, but doing that regularly isn't.
This is clearly someone who is working beyond their abilities, and needs help and mentoring.
This is not the person's fault, though, this is a management issue, and maybe also a cultural one, where people just assume this person "should know" just because they've been at the company for a long time, and mentoring would be "beneath" them.