99% of which most likely don't even own one, and also partake in the other peculiar groups spreading the notion that dirty, foreign brands are dangerous and unreliable.
(Our fridge is quiet, for what it’s worth.)
There is basically no warranty on replacement parts. We stopped replacing that panel, and now we just play the guessing game. Fortunately the fridge does remain functional as a cold box, at least. There are a few other problems, like accumulating ice in the tray at the bottom, but this is not really a Samsung-specific problem, lots of fridges develop this issue.
I have a totally different fridge, and it has a heater at the bottom... but I needed to physically bend the heater a smidge so it was close enough to the drain to keep the drain clear and prevent ice build up. Might help if there's something similar.
Anyway, we also have a samsung washer dryer pair. We had some issues during initial installation, and had to deal with samsung support. It was so bad that we now regret the fridge purchase (it’s probably a different division, but for how long?), and will never buy samsung again. Not sure what brand of SSD to use moving forward.
In related news, I read yesterday that they’re being sued because the tech support chat people (calling them is completely futile) are paid $0 + sales commissions.
This one fact explains more about my interaction with samsung tech support than any article about corporate culture ever could.
(I also know people that worked there. It sounds horrible from the inside too. On top of that, appliance parts suppliers in my area confirm that samsung is one of the worst possible choices for after sales support).
Nowadays it's a running joke among my friends about how much I advocate against buying any Samsung devices to anyone who will listen. I've probably saved 5 people from buying a Samsung TV - instead convincing them to get one of LGs excellent TVs.
Strangely, it's actually a really good fridge and it's one of the only items in our house that DOESN'T connect to the internet.
The LG we already had would occasionally freeze vegetables, the Fisher & Paykel had an internal light which stopped working... and the Samsung seems to be a simple fridge that works well (so far).
Fridge: the coils in the fridge compartment freeze up, which is expected because, hey, thermodynamic laws. Hence the heater coil to melt the ice. Which would be fine, except that the little metal tab that is supposed to conduct heat into the drainpipe is too short, so the ice doesn’t melt, thus leaving the drain all plugged up, causing the ice water to overflow, eventually spilling out the fridge door and destroying your cork floor.
Dishwasher: fffuuuuuu… P.o.S. Piss-poor job of cleaning. Does a shit job of filtering food particles out, so they end up in the rinse water, and so end up crudding-up any contact points between dishes. I end up washing “clean” dishes by hand Every. GD. Time.
Oven: self-clean feature cooks the convection fan to death. Should be called self-destructive, not self-cleaning. Thankfully, the induction stovetop continues to work… for the time being.
I will never, ever purchase a Samsung product again.
Genuinely curious here how you were not only able to verify Samsung refrigerator ownership status for 100K people on Facebook but also that 99% of them were slandering Samsung's good name purely for racist/nationalist reasons.
Unless there's some kind of evidence to the contrary, I would just assume these people are unhappy with the refrigerator they bought.