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The most contentious moderation happens via subjective human intervention rather than an algorithms. Fully machine driven moderation is a black hole into which copious amounts of time and money from the r&d labs of the biggest social media companies disappear into every year for a long time now.

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But the article is not talking about content moderation as such. It's about surfacing the right content for right people, and regain the trust that author believes twitter has lost, without really justifying how.

> The most contentious moderation happens via subjective human intervention rather than an algorithms.

1. Source?

2. Thought experiment: if said subjective human intervention was recorded and codified into an algorithm it wouldn't be as contentious?

Source for probably the most contentious piece of moderation Twitter has ever done being manual was their own statement:

“After close review of recent Tweets from the @realDonaldTrump account and the context around them we have permanently suspended the account due to the risk of further incitement of violence,”

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