Incident Management: Get in Shape by Paying for a Gym That You Never Use

In public sector tech circles, I frequently get asked about incident management as I have a good thing going at a major transit agency.

Unfortunately, no one ever asks the right questions. I don't get asked about minimum viable runbooks, effective monitoring, or psychological safety... I get asked about products.

This is a post about how crappy incident management is not a problem you can buy your way out of.