Observe HN posts for a while. You will notice, that whenever Goolge and their support comes up, comments are rich with experiences/anecdotes of people, who have been stonewalled by Google. Their support is non-existent. Having proper support would cost them lots of money. Same for their other big disservices like YouTube. How many people have been banned for non-sensical reasons and tried to appeal. It has become something of a common knowledge, that there is basically no support worth mentioning, at least in the tech circles.
Oh and don't think for a second, that using MS' alternative web products (Office 365) is much better. You pay for the probably buggiest office experience on the planet.