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There are two ways this can go:

1) This outage will get their organization to prioritize work such that it never happens again.

2) This outage is representative of a dysfunctional organization that can't prioritize work correctly.

If you've been using Atlassian software for a while and are used to how they prioritize tickets then one of those options seems far more likely than the other.

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I can tell you #1 never happens. It will be a temporary effect of the management green lighting the years of neglected maintenance work until everybody forgets about it and it will go back to business as usual until the next incident happens and the cycle repeats.

> 1) This outage will get their organization to prioritize work such that it never happens again

It has already happened in the past.

2012. https://www.theregister.com/2012/05/09/atlassian_cloud_stora...

"An Atlassian spokesperson contacted by The Reg blamed the loss on the failure of “multiple” storage disks at its cloud storage provider on 28 April."

10 years ago to the month.

So as long as everyone plans a vacation for this time in 2032 it'll be OK.

Ah, you mean that outages have happened in the past, not that Atlassian has changed because of an outage.

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