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>While running a maintenance script, a small number of sites were disabled unintentionally

"sites were disabled", making it sound like they flipped a bit in the database, when they have clearly destroyed a lot of data.

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A guess, but it sounds like they might have screwed up some sort of master reference table that maps customers to services and data stores. So it's possible they have all the data, but lost the map.

I guess “disabled” is a lie at this case.

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