What are the pains of using Jira and confluence?
If you use Jira to track sprints, and you want to view the previous sprint, how would you expect to do it? I don't mean a sprint from 5 years ago, I mean the one from last week. Let's say you want to view stories that didn't get completed last sprint, or you just want to see what happened because you're doing a retrospective. How would you expect to go about this in a mature product for which your organization pays money?
You might say "well, there's probably a button on the current sprint that lets you go back in time to the last sprint. Like, some form of pagination. Or, maybe you can even set a date on a calendar and see the active sprint during that date. That would be cool."
According to Atlassian's support forum, there is "no way to currently do this"[1].
[1] https://community.atlassian.com/t5/Jira-Software-questions/H...
You can approximate it by building a custom query, or going into a reporting dashboard (if you have access). You shouldn't need to.
And then a point upgrade removed that support in favor of their own rich text format, so in an instant all our tooling died. We were not happy campers.
I have other thoughts about Jira: https://honeypot.net/post/jira-is-a-code-smell/
Personally I preferred the ability to edit pages as markdown, and we toyed with ways to allow users to edit the rich pages in markdown (i.e. a new transformer from the storage format to wiki-markup, instead of the editor format) - but it wasn't possible to not come up with a diverging solution for the transformations here (at the time, given the time we had spent on it).
Whilst we copped a lot of flack from the die-hard Confluence users when this was done, the vast majority of users liked the change. Also from a different angle, this was a really fun time at Atlassian - we had run out of space in the CornX (office at the time) so we had leased the floors above the pub next door (The Dundee Arms), and there were five of us in there, all with out machines crammed around a single table in this tiny room. Good times.
Good luck finding it ever again unless you know exactly what you are looking for.
You can mitigate the issues in the search if you are organise your content well but the search is still deficient in other ways.
I’ve used JIRA in 3 companies and it was always the worst piece of software I had to interact with. Now we just use Github issues and their “Projects beta” and it’s a huge improvement. Engineer first workflow rather than optimized for creating some pseudo insightful views for useless managers
Compared to decent project management software it has almost no project management features.