I am in China too. In Shenzhen. I think the author is very unkind to the Bao An. I am 100% sure they would treat me the same if there is a similar lockdown here, but I imagine they are under a lot of pressure.
My hearts go out to them though. I have a dog here in China, and I am very afraid of what will happen to her if an outbreak like this hits my area. And how can you even have a dog if you can't leave a building for two weeks? What a nightmare.