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Last I was on AT&T (~6 months ago) it was a total crapshoot if I could log into my account without some layer erroring out.

I had about a 50% success rate of just frickin' logging in.

It also happens when trying to verify your account through the various streaming apps. I'd say it's also 50/50 if you can successfully authenticate your account to get access to the streaming app.

I worked on AT&T web stuff many years ago. "Layers upon layers of legacy goo" was accurate, probably still is.

A couple of years ago, I watched the traffic when I logged in to AT&T. IIRC, there were almost 60 redirects involved in paying my bill.

At some point "technical debt" becomes "incompetence."

Often, it screams "overly powerful product management that ignores engineering concerns".

Now imagine how bad their internal sites are. I worked for a subsidiary and we used their internal site for network circuit ticketing...it was an absolutely maddening experience.

Same here, this was one of the reasons I cancelled ATT and picked an mvno carrier. They need to wake up.