I don’t think Ford ever said that, and I don’t think that quote is a good argument for not listening to users. Cars existed pre-Henry-Ford. They were just expensive. Many people could have correctly identified the need for a more affordable car. Ford’s innovation was actually doing it.
Also the Ford company’s dogged resistance to listening to customer wants (“Any colour you want so long as it is black”) hurt Ford as soon as they had to compete on anything but price, with GM finding success with “a car for every purse and purpose”. From 1921 to 1927 Ford went from controlling 65% of the American car market to just 15%.
All that to say: “innovator vision that flies contrary to common sentiment about what people want” is often overrated and can be a trap. That’s not to say that the customer is always right… but they’re not always wrong either.