Everything your company says regarding privacy seems to be a complete lie. You contradict yourselves everywhere. As a security officer I would never allow any company whose security I run to use your product- even if you fix this issues now who knows if you're going to lie again in the future.
Trust is hard to regain once lost, and your company definitely blew it here.
> Private & Secure
> All cloud features are opt-in. Data is encrypted at rest.
It would be meaningful to indicate whether you track console input as well.
> We do not store any data from the command input or output itself as part of our telemetry.
The only case in which that is not true is if a user elects to use Warp to share the output of a command using our Block Sharing feature.
We don't store any content of _any_ part of a command that's executed in Warp.
Founders don't really have much control over what the tools they create wind up being used for.
Assume that some people will use any tool you encounter for the worst thing it can possibly do.
If the tool has significant potential to do things that bother you, don't use it.
Acts of God are a better model for that than business decisions.
Some users will abuse the snot out of it, and a small start up may not even realize that's happening for months.
The founder may not retain the authority to control decisions about what changes to make to the tools or how to monetize them.
Hackers may break into the servers and use the tool for their own ends.
And, yes, often enough the founder themselves will throw the users under the bus when push comes to shove.
Honestly opting in by default is, at least in my opinion, not acceptable.
People who would say no to that popup would not appreciate you randomly reaching out to them anyway.
The reason we don't submit this only during a crash, is because there are a lot of other things we want to know about users like: Which features are they using? Are they sticking to warp as their daily driver? How much time do they spend in the app?
We do want to make the telemetry opt-in after Warp is out of beta.
We don’t know about any shells outside of Warp so technically, they could also using other terminals - but that’s enough info for our product development.
We never track the contents of commands. A full telemetry table is included in our user docs.
Totally understand you’re a new venture backed business, however, you most likely are targeting the wrong group of users by automatically sending data over the internet for “no reason”.
That's just wrong. Very few users, regardless of loyalty, would bother sending feedback. That's why many companies have drives with gift cards or whatever as reward for participating in giving feedback. And even then, you'd get a limited subset of users ( loyal, loud, with time available to waste) instead of everyone like with telemetry.
It's 2022 FFS, and still companies are over-stepping the mark - companies behaving like yours are exactly the reason GDPR and ePrivacy etc exist in the first place :/