It’s worked out so far. I knew it would be tough to scale up myself as support so I set down as couple of policies:

1. Do it in public if possible via GitHub issues so others can also answer and search in the future.

2. Don’t allow more than N questions per year per customer. A few have drowned me with requests. Nope, you are buying a product, not a trainer or teacher. Read the docs, watch the videos.

3. Pour everything I know into the wiki docs. Note each wiki page will talk about semantics, edge cases, etc. That’s all there to get ahead of the support inquiries.