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Comment by samjmck | Hacker News Reader

> Sure, but that doesn't explain the sheer scale on which it happens

How do you know the scale and how are you not sure that it's a vocal minority? After all, Monzo does target more tech-savvy users that might be more likely to voice their frustration online than with other high-street banks.

> One gets the feeling they're hiding behind the "we can't tell you why" excuse to escape accountability for a broken system that's literally ruining lives.

Because maybe they are being forced to hide behind that? UK banking regulations are notoriously strict when it comes to what banks are allowed to share with their customers.

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> How do you know the scale and how are you not sure that it's a vocal minority?

Read the articles and look for similar experiences for other banks. There's definitely a lot more noise about Monzo doing it. Maybe (as another comment suggested) there's a selection bias at work but I assure you it's a real thing, and appallingly handled by Monzo when it happens.

> Because maybe they are being forced to hide behind that?

That misinterprets what I said. If there are rules that say they don't have to be accountable for a misfiring fraud prevention system that hurts real people, where is the incentive to fix it?

What's the average age of a Barclays or TSB user vs a Monzo user? According to this, 72% of Monzo customers are 18-35: https://www.businessofapps.com/data/monzo-statistics/

If that's the case, it's fairly obvious why there'd be a lot more noise - a lot larger percentage of people in that age group doing crypto, and a larger percentage are "very online" and likely to complain about it there.

I've switched to Starling. I still use Coinbase yet Starling have never frozen my account or held on to my money for a year.

You know that it does not happen to 99,9% of their customers either? For some reason everyone here thinks they are a snowflake.

You're rather contradicting yourself there. If it's not happening to 99.9% of their customers then we obviously are special snowflakes. Maybe you could think through your attempts at insults a bit better.

It's you who claimed that nothing happens at your other accounts and that has to be "proof" of anything.

No, I didn't. Try reading it again.

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