The issue is that CEOs don't have to talk to journalists. Therefore, for journalists to have access to interview the CEO, the CEO has to cooperate.
How do you get CEOs to say "yes" to your interview requests and not ignore you? By building a reputation of not running negative hit pieces and ambushing interviewees with uncomfortable questions. (Authors Walter Isaacson and Steven Levy would be an example of "friendly" interviewers. Kara Swisher would not.)
So applying that to this thread's article, we see that the author John Simons had interviews with CEOs Tim Cook (Apple), David Solomon (Goldman Sachs), and Michael Dell (Dell): https://time.com/author/john-simons/
Those are all articles that paint the subjects in a good light. In other words, John Simons would have never been granted an interview with Andy Jassy at all if he was going to ask the tough questions you want him to ask. It's a "puff piece" due to the rules of engagement so-to-speak.