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> Also, they have generally a good to excellent help desk.

I found they were good for ordinary "where do I find this function" type queries, useless for anything to do with APIs ("how does this call work") or data questions ("did you backdate this dataset").

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The helpdesk explicitly doesn't support API questions, only for the Excel functions. I phrase my API questions to match in Excel BDP terms, that usually works. Data questions can indeed be difficult to get answered.

I have had pretty good experience with their API support. Generally, if we include our sales rep they will hunt down the right team to get our questions answered if we get the runaround the first time around. The places I've been at do spend a ton of money on terminal + other data licenses though.

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