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I believe this is the key element:

> she gave up her license after getting an appointment at the DOL was difficult.

I'm not sure what DOL is a reference to; however I now many individuals struggled to get appointments at the Secretary of State (SoS) and that is also where one (at least where I live) would need to get a non-motorist ID. Same amount of frustration / time spent to get a non-motorist ID as it would be to renew your driver license.

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DOL = Washington Department of Licensing: https://www.dol.wa.gov/

DOL ~= DMV = RMV

In Illinois, it's the Secretary of State's Driver Services office. In Texas, it's the Department of Public Safety, and your plates may be in one building/location and your driver's license/state ID in another part of town.

Maybe the most honest state is Missouri, where plates, stickers for them, and your driver's license are all handled by the state's Department of Revenue.

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