I'm ready to go back to doing my taxes by hand and mailing them in. (I'm old enough to remember doing that - it is faster than doing it on the computer except for the one year I forgot to copy line 13 of form 1234A to line 56b of form 9876B) So many dark patters where the software is pretending to take time doing a complex calculation that takes a computer a couple nanoseconds, not to mention all the time to skip over things that don't apply to me.
Obnoxiously, this year TurboTax's integration with Binance is broken. I haven't checked in a few weeks but it won't accept Binance CSV's either. This needs to be fixed soon.
TurboTax tried to double count my Benevity sales anyways and I had to catch it when it messed up the 1040. Why am I paying for software? If I get to the point I can't handle it myself anymore I'll just start paying an accountant.
Just to back this up with facts - here are the braille and spanish language offerings which took all of two seconds of googling:
https://www.irs.gov/forms-pubs/irs-tax-forms-in-braille-and-...
https://apps.irs.gov/app/picklist/list/formsPublications.htm...
Here's a page describing forms and situations it does not handle [1].
One thing that might annoy some people is that to login to the Cash App Taxes website you must use their mobile app. The website shows a QR code which you scan from the mobile app.
It uses the approach of asking you various questions in order to figure out what forms it thinks you need to file, which is an approach that some people do not like.
If there is a form you know you have to do that it missed or you have a 1099-something that it has not asked you to enter it took me a little while to figure out how to deal with that. What you do is type the name of the form into the help search box. One of the results will be a link to take you directly to the page that deals with that form.
[1] https://taxeshelp.cash.app/s/article/Forms-and-situations-Ca...
I'd double check by filing with another software just to make sure (i.e https://www.freetaxusa.com/)
So this year, I prepared my taxes with FreeTaxUSA instead. So far I love it. It required me to manually input a lot of information that was auto-imported on TT and CK, which isn't as terrible as I thought. Overall I'm finding the UX to be very clean and clear. I haven't had to Google answers to vague questions or unique situations like I had to with the others. It even caught an error that I'm having to fix with my bank, and told me exactly how to fix it. I'm very impressed with FreeTaxUSA so far. Hopefully they never sell out.