Either Google engineers reacted to your hour-old post, or you picked an example where Google actually does well.

The top-of-page "featured snippet":

> Kenya Airways and Jambojet Limited fly from Nairobi to Kisumu every 4 hours. Alternatively, The Guardian Coach operates a bus from Nairobi to Kisumu every 3 hours. Tickets cost $6 - $11 and the journey takes 6h 30m. Two other operators also service this route.

Then the rest of the page links to route-planning websites, a Tripadvisor discussion about bus from Nairobi, and other actually relevant results.

Google disappoints me too, but TBH I can't objectively gauge how good it is. My own opinion is just based on spotty personal experiences that I don't keep track of.