CCP's CEO is acknowledging that he was, in his words:
I was impatient when I should have been cautious, defiant when I should have been conciliatory and arrogant when I should have been humble
He aims to resolve all the nonsense of the last few months by:
doing what we say and saying what we do
He addresses and apologies for all the ways CCP seemed to have become EvilCorp™ over the last few months.