Imagine being a user of a set of a suite of applications (Democracy 12.5, Free Market 6.7, etc) that have been sold to you as The Best Thing Since Sliced Bread and The Solution To All Your Problems. Yet the applications are performing increasingly worse, they keep crashing and not doing what you need them to do.
You try to do something about it, but the customer service channels are horrible and even when you manage to log a bug, a complaint or any other feedback, the best you can hope for is that it's ignored; the worst you can hope for it that a patch comes out that doesn't really fix your problems and creates several new ones.
At this point, you start complaining loudly and publicly about it. What's the most infuriating reaction you can imagine? I don't know about you, but I've got one that's pretty close to the top of my list is "Well, how would you solve the problem, then?" Remember, we're talking about an average user, not a programmer. By all rights, the answer to such a question should be "How the fuck am I supposed to know that?"
Of course, what's going on in the world is a lot worse than this hypothetical situation. If you're using apps that don't work, you can "vote with your wallet" and use something else. If you're forced to use them at work as part of company policy, you can ultimately decide to change jobs, if you want to. But this? You have no choice but to go out and protest and ask for "change".