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Dear Richard,
Thank you for contacting PayPal.
Our Seller Protection protects you from claims, chargebacks or reversals that are a result of unauthorized purchases or items your buyer didn’t receive. With PayPal’s Seller Protection, you are protected for the full amount of all eligible transactions.
If a transaction is eligible for seller protection, it will be marked as eligible or partially eligible on the ‘Transaction Details’ page. If it is marked as partially eligible, you are only protected for items a buyer didn’t receive. Transactions of $250.00 or more requires the customer signs for the merchandise.
Here are some additional requirements you need to meet for seller protection:
* Ship the item to the address on the ‘Transaction Details Page.’
* The goods must be physical items that can be posted.
* Provide proof of delivery (we require online tracking to confirm
delivery).
* Respond to our requests for documentation and other information.To learn more about PayPal’s Seller Protection Policy, click ‘Legal Agreements’ at the bottom of any PayPal page, and then click ‘PayPal User Agreement.’
Sincerely,
PayPal Account Review Department PayPal, an eBay Company
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Consumer advisory: PayPal Pte Ltd, the Holder of the PayPal™ payment service stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions carefully.