This is something I see as a middle ground. I don't really think having the 'right' to a human fixes the problem. I just think the right to actually being able to get a conversation without becoming a member of the service to obvious bad behaviour from another actor or if the service decides to arbitrarily terminate service, and that to actually mean something. Right now it's clearly 'just sue' if you want things actually done. So many people are invested in social media or services in a way that a random misplaced ban can leave them stranded from actually getting help. On the other side the people in most orgs that deal with those category of issues are the janitors doing unwanted work, or that work is not prioritized. There's no fun catchall term like UX to even get people excited about fixing this class of problem.

Example of weird semi-positive was from reporting a particular serial scammer using a YouTube+Cloudflare combo where I would get always a submission receipt but then seemingly arbitrarily feedback that the situation was dealt with.