How much would you pay for that right?
I am principally concerned here with the actions of organizations that create problems for third parties, such as when their actions, or failure to act, facilitate fraud against people who are not their customers.
https://www.ncsl.org/research/elections-and-campaigns/electi...
It’s a cost we can all agree on, but that doesn’t mean it doesn’t exist.
Here, you are asking, in effect, whether a Candy Crush player has any such right in the first place, and I think it is completely reasonable to say they do not in such trivial matters. As I mentioned in my original post, I am mainly concerned with third parties, several of whom have shown up in the broader discussion, but customers and ex-customers could have reasonable issues with retroactive policy changes to issues such as privacy.
They won't. But they should.
Well, they'll just bump up the salaries/dividends to offset the cost. The money is coming from customers. Either way, customers are the ones paying for support.
Many companies let customers directly pay for support, if they want. No one's forcing you to buy from companies that don't offer this.
The reason they can have such bad CR is because their marketshare is leaps and bounds beyond the competition so they CAN.
They provided an amazing product until they hit monopoly status then started cutting quality..
Oldest trick in the book.
Some solutions are to remove whatever government policies are giving them an advantage, or break up the monopoly via government, or provide government help to the competition.
There's tons of ways.
Which monopoly?
>The reason they can have such bad CR is because their marketshare is leaps and bounds beyond the competition so they CAN.
Defining monopolies by "has bad customer service" is certainly a unique and interesting take. Almost borders on the "no true scotsman" fallacy.
Of course, the real irony that you don't understand is that this would entrench monopolies: they're the ones with the resources to hire peons in third world countries to provide bare minimum support. Forcing startups to do the same kills them right out the gate.
> provide government help to the competition
This is just paying for CR with extra steps.
> remove whatever government policies are giving them an advantage
At least we can agree on something :)
Woo hoo! So happy!
That's the dumbest possible interpretation of what I said.
Not all monopolies have bad CR: see Amazon.
But every single company I've had bad CR experiences with with, I would venture many people would agree, is a monopoly. Google, Utilities, Cell phones, Internet, etc.
Any upstart company typically HAS to have good CR because keeping customers is valuable to them.
Now this is anecdotal, and I'm not going to provide papers or scientific studies because I don't care enough about this conversation to do that, but where there's smoke there's fire, and I've seen this pattern repeated over and over in the past decade or so, and some one who cares more than me should look further into this.