I don't see it as a solution because they will all just outsource it to humans from a country that cost less per hour, so your experience will be about the same.

The only solution IMO is to spend more money on support, but that should be a public ranking and not a "right"/law.

As an example, in my country, one of the big banks have ads with literally 2 sentences: "Talk to human, and we have a human branch in every city." No financial advantage what so ever so it looks like this is common enough issue that can move customers in some sectors.