Show HN: WebEngage - feedback and short survey widget. Need your inputs | Hacker News Reader

Show HN: WebEngage - feedback and short survey widget. Need your inputs

webengage.com

WebEngage lets you collect feedback contextually on your website. Checkout the tab in action on the right hand side at http://webengage.com. Notice the "attach screenshot ..." feature. We have done it to make UI bug reporting simple. Also, one can build their own feedback form using our form builder.

WebEngage also lets you conduct short, targeted surveys on your site. A quick demo on this page - http://webengage.com/?demo=survey-checkbox.

We moved out of beta 2 days ago and need your inputs on the tool and insights on how to make it better. Do try a realtime demo on your site - http://webengage.com/#demo-tab

Disclosure: I am a co-founder at this company.

If I may: Please remove all screenshots of your product from your homepage (or at least try and crop the images so that they focus on one particular thing you know people are looking for). Also get rid half of the text. Then get rid half of what's left. Try to [s|t]ell me a story. In no more than one line of text, explain what this does and why I will love it.

(sorry for being so direct, but that's me)

Now.... I've been looking for a thing like this for ages! When I was building a JS-heavy app I was constantly worried about how people actually see it, what would happen if just one thing went wrong etc etc. At the time I didn't find any tools that "let the user send a screenshot and some feedback, in one click".

If I may ask, how did you do the screenshot thing? It's not "live" (as in the actual HTML/CSS of the page I am viewing) is it?

Sure you may rudasn. I agree w/ your feedback on the screenshots. Will get the needful done.

The screenshot feature is as live as it gets. We post the HTML/CSS to our servers in realtime and generate the screenshot for you.

Now, if I may - when do you plan to WebEngage on your sites? :)

Well.. I'm in the process of building my first "for real" web app. If all goes well, I should be releasing a beta in a month or two. That's when I will need it.

IIRC, Google+ had a similar feature during the beta that allowed you to "select" a section of the page and send it as a screenshot. I found that pretty cool.

We plan to enable a few annotation abilities on the screenshot. Would request you to give us a try once you are ready.

Followup to what rudasn said...

Part of the reason that the text seems so overwhelming is because it isn't well organized. To improve it visually, consider:

1. Increasing the line-height to 1.5 or so for the text to breath.

2. Decreasing the width that any given bit of text spans. 60-70 characters is a good width.

Take a look at http://basecamphq.com/ for examples of both.

Points taken. Any feedback on the product?

Neat service! A few comments: * Put the value prop and the subtext closer to indicate they are related? And set the subtext font size to more readable. * Maybe "Choose a plan" is redundant in the call to action link? * Under the What does Webengage do? It'd be nice to have shorter explanation in larger font so it takes less cognitive load and stands out (which is what you'd want). Disclaimer: I know the founder

The reason we have those big explanatory text explaining the product was to address documentation. We needed to educate users on the whole targeting capabilities inside our surveys. That said, I know it ain't the best way to do it. Will cut the flab.

Thanks for the feedback.

I've been using WebEngage on my site and it has helped me many a times when people encounter some problems on the site and they send me feedback along with the screenshot. The screenshot feature helps a lot.

All the best guys :)

Interesting! I'm from Mumbai too. Developing an open source survey compiler. Perhaps we could meet up ...

Sure, we should. Please say hello to avlesh at webklipper dot com

Liked your "try a demo". Super cool screenshot feature in the feedback tab. Can I customize the colors ?

Glad you liked it. Yes you can. Moving forward, we'll also let you change the text "feedback" in that tab.

Thanks! will try it out on my site and send you the feedback

Very cool product. I might sign up.

Awesome! Thanks a lot. Look forward :)

i before e except after c

"Start recieving feedback. "

on the how it works page!

Reply on news.ycombinator.com