"..have been done so poorly for so long and have for so long been associated with poor service, that the technology itself has bad karma."
Like, say, smartphones?
Like, say, smartphones?
Of worse the iPad was wildly successful. These guys don't get it.
The sentence you quote does look outright ridiculous when said about Apple.
Apple did it right with the first iPhone and now every smartphone has to sport a touch screen.
The fact that Siri is only available in a few languages is a good indication that each of these has been given a thorough effort to get it right.