MossChat – Customer Support via Telegram Bot
moss.chat
moss.chat
We're in 6 years in Telegram and Bot development business.
We choose to spin up one of our products as a SaaS. After a private beta period, all of our beta users continue as a paid customer.
I would mention about MossChat's features: - Teams: Add as many support agents as you want
- Team chat: Besides the moss.chat’s web app, your team can also use Telegram apps
- Multiple projects: Create as many projects as you want and all will be isolated from each other.
- Unlimited messages
- Unlimited chats
- Unlimited attachments
- Free admin agent
- Edit sent messages
- Unsend messages
- Custom messages to welcome your customers using custom variables
- Delivery reports
- Mobile-friendly design for all devices
- Fullscreen mode
- Chat sounds
- Instantly visible simultaneous messages for all team members
- See which agent sent a message
- See the same message on both Telegram and moss.chat and reply anywhere
- Message templates (very soon)
- Dashboard (very soon)
- Bring your own domain (very soon)
- Fair and partial pricing
Some features are available for a specific subscription plan.
First Early Adoptive Customer:
- Telegramic.org, a well-known Telegram search engine with millions of visitors and more than 150,000 registered users, also prefers moss.chat to communicate with their customers.
Did you know that...
* 52% of respondents have switched brands/service provider because of poor customer service (Accenture)
* 89% of respondents expect a brand to respond to them within 24 hours. (SAP Hybris)
* 80% of respondents say that the experience a business provides is as crucial as its goods or services (Salesforce)