Please don't ask founders existential questions
david.ae
david.ae
If you're a founder you should anticipate these kinds of questions and have answers for them that make sense; if you ask these kinds of questions you should expect an actual answer, even if you don't agree with it.
Edit, to hopefully avoid some predictable replies:
- If the point is "don't be a jerk" then fine, there's a way to ask these basic questions without being discouraging.
- The author is right if the project isn't supposed to be a business. "Why would someone use your hobby language instead of C++" is a stupid question because the point of writing a hobby language is the fun of writing it.
But if someone is putting their life savings into a business idea and can't answer the most basic questions about it... Maybe they need a little discouragement.
Edit, again:
Also, I'm not a founder, but I have a side project, and I've gotten these sorts of questions about it... and I love them! Because it's a starting point into talking about my side project, which I love doing with people! I'm not discouraged by someone questioning why I'm building my thing, because I know perfectly well why I'm building my thing and I enjoy sharing that with people.
>"It is almost certain that if someone is smart enough to build a search engine while living off of ramen, they also know more about what Google is capable of. Your attempt to question them is not helpful to anyone. If anything, you’re totally denying the fundamental aspect of innovation and entrepreneurs throughout history who have established that one or ten person team can conquer many a Goliaths, or bring to the world something entirely new."
Notice how the author says: "[y]our attempt to question them is not helpful to anyone". They also say imply that non-technical conversations about start-ups are basically useless: "[t]here is already enough knowledge about startups".
I wonder how many of those teams couldn't answer what was better about their product than the one they were replacing? I'll bet Google themselves could have answered that question, comparing themselves to Yahoo, back in the day.
I think there's a point to that especially if it's a business you don't know and you're not a VC or angel, but I also think there's a surprisingly large number of entrepreneurs out there who are smart enough to live off ramen and program something complex like a search engine who do have a massive blind spot about routes to market or the complexity required for the software to actually be viable rather than just minimum. Sometimes the blunt approach "doesn't the network effect of $dominantplayer create a massive lockin" is more helpful than a general "so how are you going to get customers?" which is easy to answer with a generic "sales/marketing/referrals/affiliates". The entrepreneur ought to be able to give a more interesting answer to the first question, and if they aren't able to they're going to need to figure it out...
Cuil was a nice demo, though. With under 100 people, they got a search engine going that did its own crawls and was roughly comparable to early Google. But this was before Google started to really suck, and there wasn't a market.
Google hired their key people to keep them off the market.
3‽, might as well start looking up those old rage comics.
There was more pressure back then to build a profitable business. Today there are companies growing by funding round after funding round without reaching profitability.
"If you cannot espouse the benefits and possible market of the product you yourself are building - why are you building it?"
Basically - be your own advocate. If you can't handle someone asking about your product (even in a negative fashion) how the hell can you hope to have the conviction and drive to actually sell it?
You don't need to "convince" every critic - but you sure as hell need to be able to step into the ring and talk to their points.
This is the same reason debate teams often explicitly spend time reviewing the problem from their opponents perspective - you must be able to understand and counter arguments from your detractors.
It's not the same as the author's example "what makes you believe you can do better than Google" because that question assumes you are doing exactly the same thing as Google: that all the prospective users of the idea are fully satisfied with Google, and have to be convinced to use something else for no reason at all. Your "why would someone use your search engine over Google" is better; it's more closely in line with "how will you get your first users".
Well, one of these is a question, the other is a statement... Actually I noticed that if you look at his examples of what not to say, none of them are questions. So maybe a better idea is "don't say discouraging things to your founder friends, ask them questions instead."
"LOL, do you really think someone is going to use your search engine over Google?"
>Let’s say your friend is obsessed with building a new search-engine. When you ask them why do they believe they can do better than Google, you are literally telling them that they shouldn’t be doing this since if it was ‘correct’ or possible or profitable, then Google would have already done that. This is bad.
Whereas users who use Google may have reasons to use an alternative engine even if it isn't strictly better than Google in every regard.
Probing into who those users might be and what their needs are envisioned to be is more constructive than "can you do better than Google"?
Do this a few times and it gets exhausting. It's got nothing to do with whether you can answer the questions, and everything to do with the fact that sometimes you just don't want to answer the questions.
You thinking that you know what the end user wants is the same as the founder not talking to end users. In that case, you aren’t helping one bit.
It is the same as a bunch of founders sitting around judging each other’s product. How does that help?
These questions need to be asked by the end user. They are the people ultimately using the product. Only they can say whether it is something they want to use.
I do a lot of mentoring for startup founders. I usually get asked to help with pricing and positioning strategy because it's hard to find mentors with that expertise.
In particular, there are two SDG-focused programs I mentor at every year. The founders are very early stage. Some have products and customers, but most just have MVPs and customer interviews.
It's kind of heartbreaking. These new founders have had so much validation. The program and other mentors have told them how they should be admired for following their dreams and how they are the future and will be saving the planet.
Aad I come along and say "OK. How do you know people will buy this? No, sadly, people don't buy things because it's the right thing to do. OK people have said this is 'fun', but how much are they willing to pay?"
My evaluations at the end of these programs tend to be an extreme split between founders who write things like "This was the best 45 minutes of the entire program." and those who write tings like "This mentor just didn't care about me or my startup."
Sigh
You are not doing your friends any favors by simply smiling and and telling them how clever they are. You might be making their lives worse.
For example you might have a different opinion of the phrase “run faster stop being lazy” coming from your spouse rather than your personal trainer.
There is a difference though between a conversation among friends and a founder seeking advice from a mentor. Telling a friend that their startup is dumb won’t stop them from seeing the idea through anyway, so I think the article is questioning what one hopes to accomplish by being generally negative.
In productivity oriented organizations and relationships there are many roles which are more about what you describe - sober, sceptic, detailed, harsh, realistic etc.
I expect my friends to cheer for me and help me live my best life, but I also expect them to poke and prod and question and sanity-check me when I make big decisions. A friend can be supportive and challenge you at the same time.
I would feel hurt and disappointed if I knew a friend had serious reservations about something I was doing but chose not to voice them, instead putting on a smile and pretending it's a great plan. It doesn't feel very friend-y for someone to cheer me as I metaphorically drive off a cliff.
I'm not sure this is a given. Tons of brilliant developers (myself included) build complex products without having ever considered the market, or just assuming that users will come out of the woodwork if it's technically awesome enough.
Seems to me that if a founder doesn't have immediate answers to some of these "existential questions", that's a red flag right there.
Me, I've chosen to simply reduce burn rate so much it isn't much of a problem. I can do this non-profit because I think the world needs it. But if that isn't you, if you actually want to live off your work, you need an answer to this.
Google makes it work through being a major player in advertisement. If you had Google's search service, but not their advertisement-ability, you would struggle to make ends meet. Maybe you could do like Kagi intends and offer a subscription service. Maybe that will work. Who knows.
How you will compete with Google is a far less tricky question. There are several niches they rather visibly flounder in. I'd estimate their biggest problem is they are trying to do too much at once, making their service not quite great at any given thing. It's reasonably easy to build something that's superior at just one thing.
(I am being rhetorical here. It's very easy to break down things this way imo and I think it's the point of the article. talk with your founder friends with compassion and trust)
I think, if you're going to do any sort of work in public, you need to be able to deal with the fact that there are blunt people who love to share their strong opinions.
If that's not something they have a cogent answer for, they should probably look into some other line of business.
At my previous startup (Heap) I loved answering "how are you different than Mixpanel?" and at my current startup (Airplane.dev) I love answering "how are you different than Retool / Rundeck?"
By contrast, the proposed alternative questions, e.g. "How will you get your first x users?" are much more annoying. I'm happy to answer that kind of question for a VC or a prospective hire, but if a friend asked me this casually I'd find it somewhat tedious to go through our growth strategy.
Just my 2 cents–I'm sure every founder is a bit different in terms of what they like/dislike being asked in a social setting.
"whenever people ask me for advice on how to become a successful comedian, I tell them they won't make it and they should give up. Anyone who listens to me and gives up wouldn't have made it anyways, and that saves them hardship down the road. Anyone who has the determination to make it along the hard path wouldn't listen to me anyways"
Personally, I thought it was a very foolish decision to spend two years going door to door in Brazil. I also thought it was a net negative as I don't believe in Mormonism and don't think it's a good thing to recruit more people to believe in it.
I was conflicted about what to do. Should I try to convince my friend he was wrong to go? Just stay quiet, like this article recommends or ask some politely phrased question?
I wound up splitting the difference and tried gently making the case to him that he wasting his time. I didn't come at the argument as hard or often as I might have and I didn't leave it entirely alone. We had one awkward conversation about it, that I could tell he found off-putting or offensive, and that was that. He went off to Brazil and I never saw nor spoke to him again.
I still don't know what the right thing to do then was and I have the same conflict about the advice in this article. If I genuinely think my friend is making a mistake I shouldn't directly confront them about it? I don't think I buy that, even if it makes things less awkward.
I see the polite rephrase advice as being generally good probably. I'd just say that it's probably different by person. Some people prefer direct challenges. "You'll never do it without a great UI!"
Both are direct and confronting. The first is aggressive, the second is dialogue.
Turn the situation around. How often do you enjoy hearing someone's opinion on something where they haven't even tried to understand your goals, motivations, and values? And instead just spouted off what they think?
If someone is unable to turn one into the other in their head probably they shouldn’t be doing a startup really. I understand that one shouldn’t be a jerk, but we also don’t have to go around like other people are made of eggshells. “You will never do it without a great UI” is a perfectly fine thing to say if you believe that. A healthy, well adjusted human being can say to that “you are right and this is how we will get a great UI” or tell you “you might think that, but actually” or they might shrug and ignore you or any other variation. If their world collapses from a tinny bit of adversity, and they fold like a wet napkin they should do something less stressfull.
Aside: I'd assume that as his friend, you'd already know that it is common for Mormons to do this!
In any event, if it's a life choice like this (or marriage, or a new career), then telling him that he's doing the wrong thing is not likely to result in anything positive, other than you feeling better (?) about yourself.
But I bet there are reasonable exceptions everywhere. It's way too complex an issue to have such a simple answer.
What will your product do that Google doesn't and why can't (aren't) they do(ing) it isn't heavy criticism. It's reality checking.
The article posits questions asked in bad faith. ("You, for some reason, do not really believe in his idea. You, with some self-righteous zeal, also want to save your friend from some tragic failure.") The questions aren't the problem. The motivations of the person asking them are.
The takeaway isn't "don't ask founders existential questions." It's don't surround yourself with "friends" who don't believe in you, won't tell you that to your face and whose conversation consists of backhanded criticism.
The title says `Please don't ask founders existential questions`, but the article tells me not to berate my friends with pessimism about their startup ideas. Thanks for the tip!
Rando existential question guy is going to do his thing regardless.
Just say it's a privacy preserving deep learning homeomorphic blockchain to end war and famine with a novel proof scheme for your digital legacy and we'll be like "Yep that's some buzzwords, I bet someone will buy it" and move on.
If you don't have an answer at all what will you tell customers?
But, and in all honesty, as a founder, it did/does feel such questions are existential. I used _search-engine_ as a mask, I'm actually building a deep-tech (I've commented/posted on HN before).
When you put everything on the line to build a startup for a mission you believe in to the extent that you can't even separate your existence from your startups 90% of the awake hours, then when such questions come from (this is important) "a specific set of stakeholders", it does become existential. I love being asked all these things from a random person or at a random pitch event. But when you're my colleague, co-founder, or my hero, or a potential investor who I've been in the loop with for weeks, then when you ask such questions, it does get hard.
Someone below suggested that such people probably shouldn't start a startup, but on the contrary, I wrote it not to whine about myself, but only with the sincere hope that if there's someone who is less tougher than I am, he/she would be more cared for (in the odd chance that someone reads it).
The true origin of this post was in my experience with building my indoor farming startup that will grow the best quality produce, cheaper, and way more resource efficiently than traditional agriculture. Ofc I've done my homework and I am actually taking a risk and doing the very uncomfortable by deciding to work on it. Imagine jumping back and forth between research-papers, circuit diagrams, dying-plants, finance, etc. etc., and then someone very relevant asks/tells you "you can't beat the oldest industry known to humankind", or "why can Infarm (a unicorn in the vertical) not do this?", "maybe just work on indoor grow lights (since it fits more into the standard lean startup model". In that moment, it seems existential. Maybe I interpret it wrong, but I interpret it as if you're telling me that my startup shouldn't (can't exist) and yes I'm so obsessed with my startup that I take it personally (again, only when it comes from specific stakeholders). I can give them the numbers, but if they say it can't be done or if it could have been done, it would have been done, then that's same as saying that I should shut up.
I'm not a founder of anything, so I understand if this is just part of an experience that I've not had, but those are exactly the sorts of people who I would absolutely want to ask these sorts of questions. At least in my life, if I want to do something crazy, it's my close friends, my heroes, and my mentors that I go to first to get advice, and if I'm doing something that they don't see as sensible, I truly hope they tell me. I mean, they have done plenty of times already! And either I can give them a good answer and we can talk it over, or I can't give them a good answer, and then I know I need to think things over - either coming up with a better answer, or realising that what I was doing wasn't as sensible as I thought.
Likewise, I have friends where I hope I can be that person to them as well, and try and offer a critical perspective when I think they're viewing things in a rosier light than they realise. Obviously how you say that is always important, and in moments like that I try hard to frame my own perspective helpfully (and accept that my perspective may be missing something that they're seeing), but if there is a deep enough trust in a relationship, I think those sorts of things are possible and healthy.
It's hard because some of the "easy questions" require a long answer - and sometimes you really ARE in a startup that shouldn't exist (or can't exist yet) - and your friends might be the people who need to pull you out.
But often, if it's someone who is "involved" or interested or even a co-founder, they really do have the question and want to know the answer - or at least be reassured that you've thought about it.
A startup is always in the strange place of trying to do something easy enough that a startup can do it, and hard enough that nobody has done it yet.
The responses on this thread are kind of discouraging and missing nuance. It’s turned into “should you tell the hard truth or pretend the world is a fairy tale” (a false dichotomy) when it’s more like “don’t be a jerk in this moment”.
The question I've learned to ask is, "is there a specific person you have talked to in the last 6 months who this is for and who wants this?" Can't say I always live by that advice, as I still have another troubled-loner-ware project in me, as the creative urge is merciless, but the one thing I would never do is discourage a friend, I would only accelerate them to their next conclusion. The best you can do is help them forward faster, and if they find a dealbreaker, it's better they find it fast and move on to the next one.
There is no middle ground, chose who you want to be. Empathy is a lot of work and it hurts too!
If you did the first thought would be something like: "wow, that is hard. He/she must be grinding ways to fail and has to act upon each of them, plan their time and chose their actions carefully. Even if they get everything right success is not guaranteed or perhaps, if there is enough ambition, not even likely."
What the other wants to hear when hard things are on the schedule is a summary of their accomplishments and perhaps how this project is going to present exactly the challenge that should come after it.
Of course one should build walls to keep out the insensitive jerk. Avoid him if needed. Their world is so dull because no one ever shares that what makes them tick with them. A stamp collector will never share with them why he collects stamps. They will never become a stamp collectors.
The jerks world is static, without change and they think they prefer it that way. How dare you suggest there could be more.
But jerks they are by choice. It is no different from telling a homeless person they might never find a home. An unemployed person they might never find work. A beggar that they will probably starve. I think you will never be able to pay your debt. You will probably get back to drinking/drugs/smoking if you try to quit. etc etc
hey, I'm just being objective here! I'm a realist you know!
I don't think the author is really thinking about what that question means. If you say you're building a search engine and I ask you why you can do better than Google it's because I want to know why you're going to do better than Google. Clearly if you're building a search engine then you have some idea of what you're going to do better than google. And if not.... well, that's pretty ballsy. Fine, maybe you just think it's an underserved market (it is!), but founders should have an idea of why they will beat the competition, and asking the question isn't dismissive, it's inquisitive.
Business books and blog posts prepare founders for all of the hard negativity they're expected to get for founding a new project. But it's a myth, at least in my experience (living in the U.S.). I don't think this was always true, but it seems true in 2022.
After starting a project a few years ago, I have personally never come across any hard negativity from any close friend or stranger. I know that personally people have doubted our project, but there's so many "politeness" and "encouragement norms" around early tech founders, that negativity rarely gets uttered to my face.
Instead what you get as a founder is a total empty void of silence: nobody cares about your project whatsoever, until it starts to get off the ground on its own. Then there starts to be a bit of negativity. But negativity is so much better than silence, because negativity means you're starting to have an impact on things, or at least enough of an impact for someone to express a negative thought about you in public.
I've read it's common wisdom among pro athletes to not talk trash to great players before a game, so as to not motivate them more. I think this is the reason why: negativity is really energizing. What a gift public negativity would be for an early project. Constant motivation for you and your team to keep going against the odds. Tesla from 2006-2017 might not have survived if nobody cared about what they were doing. Instead, the constant public criticism (or at least debate) just fueled the motivational fire.
But if negativity is energizing: perhaps it's a good thing for early founders to hear more of it? I sincerely believe that 20+ years ago, early founders got way more shit for wanting to start ambitious projects. Perhaps that motivation created a hidden incentive for projects to keep going. It seems like we've gone too far with politeness and encouragement norms surrounding new projects.
> It is almost certain that if someone is smart enough to build a search engine while living off of ramen, they also know more about what Google is capable of.
Well then they should be able to see an argument that comes from someone who doesn't understand the problem space for what it is. If a founder is going to second guess their life's mission because someone said they didn't think it could work, that founder is not very likely to succeed anyway.
It boils down to "don't criticize peoples ideas" and it is a terrible idea. Even if you're wrong in your criticism, that's up to others to weigh. I want to hear the bad arguments against me, it helps me articulate to myself more clearly why it would work. And I want to hear good arguments against me, I might learn something.
Also, building a better version of X is usually less promising than building the first version of Y. Especially when X is pretty well-executed.
Most top startups I see are carving out their own niche: https://topstartups.io/
My take after all this is that you should question your friend, but if the drive is there, there's no point in arguing or being the "rational" one. The best way forward is support.
Amazingly, the main one I get (seven years and counting) is "don't they have that in Japan already?". So on our timeline, entry #3 or something is "Research in Japan". Total waste of money, but a memorable trip!
If it's just rando's? Nah, those founders should not just accept a high level of noise out there. A lot of people are happy to share their pessimism. That's tiring.
Yes, someone ought to ask those questions; no, it should not be you. Sadly, most of the time someone gets really fired up about an idea, you can't really stop them, even if it is a terrible idea on the face of it. All you can really do is be around to pick up the pieces after they slam headfirst into one of the many obstacles.
1) Delusion is a real thing. Some would-be startup founders are deluded and could use help from their friends. Some are not deluded. But, again, some are.
2) Curiosity is a real thing. Asking questions about a startup idea and wondering how it gets around the obvious objections does not equate to saying the idea is worthless.
And somehow agree with not being mean, but if a person is going to be discourage by such very common and non evil meanly formulated comments, how are they going to survive in the wild?
Still constructive critique is more useful.
Also, if someone is so lost that they think the question needs asking... You may already have gone too deep down the path of burning investor dollars on what may ultimately end up as churn.
I imagine there is a correlation between failed founders and "number of question categories deemed askable" that the founder has dreamed up.
Is this guy for real? "Obsessed with working on hard problems" describes basically every single university grad. And it's almost always a bad idea.
More important than either: finding a customer and hearing it from them.
Be mindful when asking that type of question. Not every founder needs to hear every question from you. But if they come to you for council, do ask those questions, because a ton of them they'd better have immediate answers to, and the rest they probably should have thought of already. But one of the most valuable services you can provide, as a friend, is to be a sounding board and to make certain they have iterated across all of those questions. That does mean a substantial mental investment from you in maintaining that checklist.