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Comment by rsstack | Hacker News Reader

> Our pricing is pay-as-you-go based on the volume of events we store and the revenue we help our customers generate. That means we get to dogfood our own software for usage-based billing!

So what is your pricing? The website says "starting at $200 / month", but before I go to sign up and try to integrate, I'd like to be able to estimate if it'd be $200/mo for my company or $2,000/mo.

P.S.: I signed up, even got to a notice that tells me I can't go live without entering credit card details - but still no details on pricing.

P.P.S.: Sorry that it reads like a negative comment. I think it's great and I might actually end up using it, but not before I know if it fits our budget (and if it's worth my time).

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Non-public pricing is something that really grinds my gears...

It's a big red flag for me too, I usually nope right out.

Because it's Enterprise pricing. We price based on your company. If your logo is big enough, we'll give you cost price because we'll use you as a marketing tool. If you're a government client, we'll give it to you cheap enough to get a foothold in your organisation, then pull in massive deals over years and take away discounts once it's too hard to get rid of us. If you're some random company, you get sticker price - but we can't publish that because most of our revenue comes from large Enterprise who all get custom, MNDA-protected pricing.

> If you're a government client, we'll give it to you cheap enough to get a foothold in your organisation, then pull in massive deals over years and take away discounts once it's too hard to get rid of us.

This concerns me as a non-government agency. I hope vendor lock-in isn’t your business strategy.

Just making it clear for others as I had to double check.

The one you're replying to isn't op and is just taking a jab at enterprise pricing.

The goal here is definitely not a lock-in strategy. Our lack of clear pricing is simply the nature of being a brand new company who hasn't yet had sufficient time to work with customers to solidify the right price point. As we iron out our business model we'll absolutely make pricing more transparent on our site.

The truth is that we're still iterating on our pricing model which is why it's somewhat vague on our website. We offer a few different pricing tiers that range from Free to $200/month to $800/month depending on your revenue and usage of the platform before Enterprise. If you handle very heavy traffic (millions of events recorded daily), we'll help build a pricing plan that makes sense for your business.

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