“Innovation teams shouldn’t be burdened with operational concerns” Surprising how prevalent this attitude still is. It leads to large Centralized ops teams are inevitably going to be a bottleneck. If developers need to routinely create tickets with some other team to do get their work done then clearly the org is heading the wrong way. the org needs to invest in more self-service automation and ops training the developers with a mindset of reducing the size and responsibilities of their ops team rather than just hiring more ops which makes the problem worse.