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Interesting to see how they do things. Of all the many things that we use at work, ZenDesk is my favorite. It never gets in my way, does things exactly the way I want them, it's just great. GitHub is probably a close second. Slack and Basecamp somewhere in them middle. With anything from Atlassian always being my least favorite.

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Interesting, we’ve definitely had problems with Zendesk, on the implementation side. We’re really frustrated with the lack of customization of their chat client and just how massive it is, in terms of asset sizes. Simple things like showing the actual name of the agent you’re about to chat with just isn’t possible. Having phone, chat and email support all in one place is nice though and why we’re stuck with them.

Ah, interesting. We don't use the chat thinger at all. We use the 2nd cheapest plan and don't use much beyond the tickets.

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